RN Triage Navigator

There?s a reason we believe that America is watching Geisinger. Geisinger is one of the nation?s largest health service organizations. We are dedicated to setting the standard for evidence-based care delivery and pursuing innovative new approaches to predictive precision medicine, such as our MyCode? genomic research initiative. Whether you prefer working in a busy urban center, a suburban area or a small-town setting, Geisinger has clinical and nonclinical positions open throughout our system. With 12 physician-led hospital campuses to staff throughout Pennsylvania and in southern New Jersey, we offer a wide range of positions, a competitive, pay-for-performance salary structure and healthcare benefits from day one, including those for vision, dental and domestic partners. Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality.
Location: Lewistown CPS
Work Schedule: Days
Work Type: Full Time
Job Summary:
Provides nursing triage services and health advice for patients and managed care members over the phone. Assesses and determines the patients? level of need for medical assistance.
Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice for the Geisinger Health System population.
Performs duties to provide the highest levels of patient care and satisfaction.
Directly accountable to Team Leader. Works under general direction of Clinic Supervisor for operational issues
Competencies and Skills:
Demonstrates effective organizational skills and competence in written, oral and electronic communication skills.
Demonstrates critical thinking capabilities, good clinical judgement and advanced clinical decision making expertise.
Demonstrates advanced knowledge of medical terminology, electronic medical record applications, and established clinical protocols.
Demonstrates the ability to work independently, set priorities, multitask, and provide problem resolution.
Demonstrates customer service skills.
Education and/or Experience:
Graduate of accredited nursing program, current PA license or eligible for licensure.
Must be BLS certified.
Three years prior medical/surgical, triage, call center, or clinic related experience preferred.
Successful completion of scheduling training preferred.
W orking Conditions/Physical Demands:
Work is typically performed in a clinical office or call center environment.
_The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job._
About Geisinger
Geisinger Health System is an integrated health services organization widely recognized for its innovative use of the electronic health record and the development of innovative care delivery models such as ProvenHealth Navigator? and ProvenCare?. As one of the nation?s largest health service organizations, Geisinger serves more than 3 million residents throughout 45 counties in central, south-central and northeast Pennsylvania, and also in southern New Jersey with the addition of AtlantiCare, a National Malcolm Baldridge Award recipient. The physician-led system is comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 12 hospital campuses, two research centers and a 510,000-member health plan, all of which leverage an estimated $8.9 billion positive impact on the Pennsylvania economy. Geisinger has repeatedly garnered national accolades for integration, quality and service. In addition to fulfilling its patient care mission, Geisinger has a long-standing commitment to medical education, research and community service. For more information, visit www.geisinger.org , or follow the latest Geisinger news and more on Twitter at http://www.twitter.com/geisingerhealth and Facebook at http://www.facebook.com/geisingerhealth .
Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
Domestic partner benefits not applicable at Geisinger Holy Spirit.

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