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Network Move Coordinator

ISS SOLUTIONS
Who are we and what do we do?
ISS Solutions helps clients meet a variety of goals-from leveraging technology that helps them achieve strategic objectives to proactively improving the speed and productivity of their IT infrastructure. We offer a wide range of services, including high-level consulting and system design, as well as practical, roll-up your sleeves implementation and installation along with help desk support.
About our Culture
ISS Solutions' culture is what differentiates us from our competition. We look for talented, hardworking, goal-oriented individuals who are eager to learn, grow and who demonstrate a can-do attitude to overcome challenges.
Position: Network Move CoordinatorJOB SUMMARY:
Responsible for coordinating the installation/relocation of PC's, printers, telephone, fax equipment, etc. associated with moves, renovations and new buildings. The primary focus is ensuring that devices are promptly functional.
Works under minimal supervision provided by the Safety, Transportation and Installation Services Supervisor. Coordinates information among the Clients Network Infrastructure group, Voice Systems group, Facilities, departments, end users and outside contractors to ensure a smooth installation/move process. Serves as the primary liaison between Clients Facilities and Information Technology (I.T.) Departments. Responsible for connecting devices to the Clients data network using established standards.
MAJOR DUTIES AND RESPONSIBILITIES:
Performs station data cross connects based on the information supplied by the Clients Network Specialist.
Tests PC's, printers, and print servers for network connectivity after the install/move process.
Performs station voice cross connects based on the information supplied by the Clients Voice Systems group.
Coordinates testing/repair of down/unreliable station cables with the Clients installation technician. Troubleshoots cable problems using link test and a cable tester.
Utilizing Clients ITSM applications (Remedy, Infoblox etc.), drives the provisioning of network connectivity for moves: verifies information, arranges for cable pulls, and changes IP addressing. Works with the Client assigned Network Specialist to ensure adequate address space, equipment capacity, normal and emergency power, etc.
Troubleshoots PC, print server, etc. network settings.
Configures, installs, and troubleshoots standalone print servers working with the Client assigned Network Specialist.
Coordinates jack locations among Clients Facilities dept., Network Specialist, Voice Systems, and the department's users, noting any special network requirements or unusual networked devices.
Ensures integrity of information in Clients ITSM applications (Remedy, Infoblox, etc.); update change log.
Monitors port capacity, wall space and closet environment to provide warning when limits are being reached or potential problems could occur.
Understands Client network in terms of cable plant and data closet environments. Maintains a practical knowledge of the related configurations and standards.
Understands Clients I.T. and Facilities move and installation processes and politics.
Serves as the primary I.T. resource on the Clients move team, (1) providing input related to cabling and closet requirements, as well as resource requirements and availability, and (2) reporting significant requirements and developments to the team and to the Network Infrastructure group. Jointly responsible with other team members to meet team goals and objectives.
Negotiates reasonable I.T. resource requirements and standards compliance in a peer environment.
Informs Clients project team leaders, team members, and functional management on the progress of project activities, on-going or recurring problems, and any circumstance which might threaten schedules or established standards.
Monitors copper and fiber cable installations to ensure compliance with Client standards, providing coordination among Clients Facilities dept., any contractor, and the Clients assigned Network Specialist.
Participates in the orientation and training of new personnel as required.
Performs other duties for which the employee is qualified as required by emergency or other operational reasons.
SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Demonstrated ability to research information from various sources including industry and Client specific standards.
EDUCATION AND/OR EXPERIENCE:
Bachelor of Science, associate degree or technical diploma in the field of computer or information science, or a minimum of two years of fulltime work experience in a customer oriented IT support role required.
Must have solid oral and written communication skills and the proven ability to multitask and interact with customers/user's and fellow staff effectively and professionally.
Must have demonstrated analytical ability and the general understanding of IT and Front end computer/printer support and applications needs of the health care industry.
Must be able to interact with senior level management, as well as project participants. Experience with clinical applications in a medical/clinical setting is a plus.
Strong working knowledge of Microsoft Operating Systems and Networking is required. Category 5E, 6E, multi-mode fiber and single mode fiber installation certifications preferred.
CERTIFICATES, LICENSES, REGISTRATIONS:
Valid driver's license. Reliable transportation.
WORKING CONDITIONS/PHYSICAL DEMANDS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is required to travel from location to location in all types of weather.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand; walk; sit; and stoop, kneel, crouch, or crawl. The employee is routinely required to climb, work overhead in ceilings and crawl in confined areas. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
Benefits
Our benefits package is designed to attract, retain, and motivate high caliber professionals in support of the mission and goals of ISS Solutions. We offer a full array of benefits that add value to your compensation package and protect you and your family. This includes medical/dental insurance, paid holidays, and paid time off, which provide for personal well-being. In addition, we offer a 401K with a generous company match, optional short-term disability, company paid long-term disability, life insurance, and flexible spending accounts that help to contribute to your financial security
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
Women and Minorities encouraged to apply.
ISS Solutions no longer hires applicants who use tobacco products, including cigarettes, cigars and chewing or smokeless tobacco. Applicants will be screened for nicotine as part of the pre-employment process. Nicotine will be part of the urine drug screen. Applicants who test positive for nicotine will not be offered employment. Applicants who test positive may re-apply for jobs with in six months.
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